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protegat/solutions

Technology that optimises your business.

Smart solutions, tailored to you.

What we do

protegat/what-we-do

Strategic technology to make your operation more efficient.

Process Optimisation

We analyse your current operations, identify repetitive workflows and automate them. The result: fewer manual tasks, no more operational errors and more time for strategic decision-making.

Services, Applications and Intelligent Customer Service

We develop the technology your business needs to serve its customers at any time, by phone or in writing. We build applications and digital services that automate responses under your rules, bringing in your team only when it is strictly necessary.

Strategic Visualisation and Performance Tracking

We design tools and indicators that give technical support to the structure of your business. Through advanced traceability systems, we bring your key metrics together in intuitive dashboards so you can monitor past and current performance and lead your strategy with complete confidence.

protegat/solutions

One system, many solutions.

protegat/about-us

Technology partners to simplify and strengthen your business.

Technology with purpose and real support

As the technology brand of Protegat Inversiones SL, Protegat Solutions turns technical complexity into operational reliability. We are an agile, highly specialised team that works as an integrated part of each client's organisation.

Clarity
We listen and we're there when you need us. No unnecessary jargon, no beating about the bush; we're always just a phone call away.
Usefulness
What we build is used from day one. We design agile, practical solutions that fit quickly into your business.
Partners
We understand your business from the inside. We immerse ourselves in your day-to-day operations and identify your real needs before developing a solution.
Commitment
We're focused on results. We get fully involved in your goals so that every solution has a real impact and adds real value to your business.

protegat/contact

What do you want to improve?

Write to us and let's start the transformation you're looking for.

protegat/support

Autonomous voice agent

An AI assistant that answers your business calls instantly, 24 hours a day, every day of the year, and only transfers to your team when needed.

What a call looks like

  1. Incoming call

    +34 6•• ••• 412

    Your business · 21:47

    1. A customer calls your business on the usual number.

  2. In progress · assistant

    +34 6•• ••• 412

    Your business · 21:47

    ReasonOpening hours

    Query“Are you open on Sunday afternoon?”

    2. The assistant answers instantly and resolves the query.

  3. Resolved by the assistant

    +34 6•• ••• 412

    Your business · 21:47

    ReasonOpening hours

    Answer“We’re open until 10 pm today”

    3. If she can’t resolve it, or the customer asks, she transfers the call to your team.

  4. Ended

    +34 6•• ••• 412

    Your business · 21:47

    ReasonOpening hours

    Duration1 min 32 s

    Resolved by AI

    4. Everything is logged in your dashboard.

Speaks your language
Answers in Spanish, English and other languages, every day of the year.
Follows your rules
Knows your business: opening hours, services and how to handle frequently asked questions.
Your team, when needed
Transfers the call to the manager on duty if the customer asks or the query requires it.
Real-time tracking
Every call is shown in your dashboard with its reason, duration and outcome.

protegat/dashboards See the dashboard →

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protegat/dashboards

Dashboard

Every location’s calls, with their reason and outcome, in a dashboard that works on your computer, tablet and phone.

Metrics tab: total calls, resolved by AI, minutes, average duration and calls per day

Metrics

Calls per day, most common reasons, minutes, and how many are resolved by AI and how many go to your team.

Management tab: current transfer number and list of saved numbers

Management

Change the number calls are transferred to, to match your team’s shifts.

Call reasons, how calls ended and latest transferred calls

Transferred calls

The latest calls passed on to a person, so you can call them back with one tap.

Shop tab: new order with products, quantities and delivery details

Shop

Order products and supplies for your business from the same dashboard.

On every device

Access the same dashboard from your computer, tablet and phone: check your calls, change the escalation number or place an order wherever you are.

Dashboard on a tablet: metrics for one location Dashboard on a phone: management Dashboard on a phone: shop

Screenshots of the Laundry Park dashboard. The dashboard itself is in Spanish.

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